In Bitzaro Hotel we pledge to deliver the highest level of customer service. We are driven by our guests’ needs and expectations and we are passionate about delivering exceptional guest experience. We value your opinion and we promise to do whatever it takes to ensure you are satisfied.

Two days prior to your departure you will find a guest satisfaction form in your hotel room that we hope you will fill it in. This will help us understand the level of satisfaction on your stay.

The Bitzaro owners’ top priority is to be informed of your opinion and for any issues raised during your stay with us. Should any kind of complaint or/and issues occur please don’t hesitate to refer to our front desk. Our front desk team will be more than happy to help you and try their best to make you happy.

Both above procedures are highly valued by our family and both satisfaction and complaint forms are evaluated by the owners, as we take your satisfaction in serious consideration. For all above reasons we kindly ask you to be part of this policy.